Privacy policy

Aphrodite Wellness Privacy Policy

Last Updated: July 31, 2024

This Privacy Policy describes how Aphrodite Wellness collects, uses, and discloses your personal information when you visit, use our services, make a purchase from the site, or otherwise communicate with us in connection with the Site. For the purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether you are a customer, site visitor, or other individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take other steps as required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we regularly collect personal information about you from various sources as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

  • Information We Collect Directly from You

    • Contact Information: Including your name, address, phone number, and email.
    • Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
    • Account Information: Including your username, password, security questions, and other security-related information.
    • Customer Service Information: Including any information you choose to provide when you communicate with us, such as through messages via the Services.

    Some features of the Services may require you to directly provide certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing those features.

  • Information We Collect About Your Use

    We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network information, IP address, and other information related to your interaction with the Services.

  • Information We Obtain from Third Parties

    Lastly, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

    • Companies supporting our Site and Services, such as Shopify.
    • Our payment processors, who collect payment information (e.g., bank account information, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you requested to fulfill our contract with you.
    • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

    Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Sites and Links.

How We Use Your Personal Information

  • Provision of Products and Services: We use your personal information to provide the Services in order to fulfill our contract with you, including processing your payments, processing your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and offering other account-related features and functionalities. We may also enhance your shopping experience by allowing Shopify to combine your account with other Shopify services you choose to use. In such cases, Shopify will process your information as set forth in this Privacy Policy and Shopify's Privacy Policy.

  • Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending marketing communications, advertising, and promotional messages by email, text message, or mail, and displaying product or service advertisements. This may include using your personal information to better customize the Services and advertising on our Site and other sites. For EEA residents, the legal basis for these data processing activities is our legitimate interest in promoting our products in accordance with Art. 6 (1) (f) of the GDPR.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for maintaining the security of that account’s credentials. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately. For EEA residents, the legal basis for these data processing activities is our legitimate interest in keeping our site secure for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.

  • Communication and Service Improvement: We use your personal information to provide customer support and improve our services. This use is in our legitimate interest to respond to you, provide effective services, and maintain our business relationship with you, in accordance with Art. 6 (1) (f) of the GDPR.

Cookies

Like many other websites, we use cookies. For specific information about the cookies we use on our store with Shopify, please refer to Shopify's Cookie Policy. We use cookies to enhance our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertisements on our Site and other sites.

Most browsers automatically accept cookies by default, but you can choose to remove or reject cookies in your browser settings. Note that removing or blocking cookies may negatively impact your user experience and cause some of the Services, including certain general features and functionalities, to not work correctly or be unavailable. Blocking cookies may not completely prevent information sharing with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order processing, and shipping).
  • With business and marketing partners to provide services and advertisements to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you instruct, request, or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest of running a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category Categories of Recipients
Identifiers, such as basic contact information and certain order and account information Manufacturers and third parties that provide services on our behalf (such as internet access providers, payment processors, order processing partners, customer support partners, and data analytics providers)
Commercial information, such as order, purchase, and customer service information Business and marketing partners
Internet or other similar network activity, such as Usage Data Affiliates
Geolocation data, such as locations determined from an IP address or other technical measures

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Sites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated or controlled by us, you should review the privacy and security policies and other terms and conditions of such sites. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found there. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may be visible to other users of the Services and/or users of those third-party platforms without any limitation as to its use by us or by the third party. The inclusion of such links by us does not imply endorsement of the content on those platforms or their owners or operators unless disclosed within the Services.

Children's Information

The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact information below and request that it be deleted.

At the commencement of this Privacy Policy, to our knowledge, we do not "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to send us sensitive or confidential information.

The retention period for your personal information depends on different factors, such as whether the information is needed to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may refuse your request as permitted by law.

  • Right to Access/Know: You may have the right to request access to the personal information we hold about you, including information related to how we use and share your information.
  • Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.
  • Right to Correction: You may have the right to request the correction of inaccurate personal information we hold about you.
  • Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, under certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict the processing of personal information.
  • Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
  • Appeal: You may have the right to appeal our decision if we refuse to process your request. To do so, simply respond directly to our denial.
  • Managing Communication Preferences: We may send promotional emails, and you can opt-out at any time by using the unsubscribe option in the emails we send. If you unsubscribe, we may still send non-promotional emails, such as those about your account or orders.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact information provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a meaningful response to your request. Under applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized the agent to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact information below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision. To do so, simply contact us using the contact information below, or file your complaint with your local data protection authority. For the EEA, see a list of supervisory authorities responsible for data protection here.

International Users

We may transfer, store, and process your personal information outside the country where you live. Your personal information is also processed by staff, service providers, and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or other equivalent contracts issued by the relevant UK authority if applicable, unless the data transfer is to a country that is recognized as providing an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please email us at "info@aphrodite-wellness.com".

For purposes of applicable data protection laws, unless otherwise stated, we are the data controller of your personal information.